Call Center Representative Company: NorthEast Provider Solutions Inc. City/State: Hawthorne, NY Category: Service/Trades Department: Call Center Union: No Position: Full Time Hours: Mon-Friday 8am-4:30pm Shift: Day Req #: 40582 Posted Date: Dec 12, 2024 Hiring Range: $19.78-24.87 Apply Now External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/28127) Internal Applicant link Job Details: Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management. Responsibilities: + Verifies and updates current patient information (demographic, financial, and clinical) in Cerner. + Schedules future appointments based on procedure type, time requirements, and provider schedules. + Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. + Utilize triage system for all patient care related calls, in accordance with triage procedures. + Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership + Create correspondence to patients who failed to keep appointments in accordance with policy and provider request. + Provide patient test results when appropriate and under the direction of the medical staff. + Accept and directs deliveries of medical/office supplies and mail. + Perform general office duties, such as document preparation, scanning, mailing, and filing. + Maintains a professional appearance and a clean, safe environment. + Respects patients by recognizing their rights; maintaining confidentiality. + Utilizes technology, including specialized software as applicable, to maximize productivity. + Develops and maintains electronic files as necessary. + Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties. + Other duties as assigned. Qualifications/Requirements: Experience: Minimum of one (1) year of call center and customer service experience preferred. Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred. Licenses / Certifications: Other: Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point). Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management. Responsibilities: + Verifies and updates current patient information (demographic, financial, and clinical) in Cerner. + Schedules future appointments based on procedure type, time requirements, and provider schedules. + Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. + Utilize triage system for all patient care related calls, in accordance with triage procedures. + Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership + Create correspondence to patients who failed to keep appointments in accordance with policy and provider request. + Provide patient test results when appropriate and under the direction of the medical staff. + Accept and directs deliveries of medical/office supplies and mail. + Perform general office duties, such as document preparation, scanning, mailing, and filing. + Maintains a professional appearance and a clean, safe environment. + Respects patients by recognizing their rights; maintaining confidentiality. + Utilizes technology, including specialized software as applicable, to maximize productivity. + Develops and maintains electronic files as necessary. + Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties. + Other duties as assigned. Qualifications/Requirements: Experience: Minimum of one (1) year of call center and customer service experience preferred. Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred. Licenses / Certifications: Other: Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point). About Us: NorthEast Provider Solutions Inc. Benefits: We offer a comprehensive compensation and benefits package that includes: + Health Insurance + Dental + Vision + Retirement Savings Plan + Flexible Savings Account + Paid Time Off + Holidays + Tuition Reimbursement Apply Now External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/28127) Internal Applicant link Talent Community Search Jobs Hiring Events (https://wmchealthjobs.org/job-events-list/)