Join Our Team as a Care Management Support Coordinator II Start Your Career in Banking with Us! Schedule & Location: + Training: 3-4 weeks, Monday-Friday, 8am-5pm + Shift: Onsite in Lathrup Village, MI (Must live within 30 minutes of the location) Why You'll Love Working with Us: Industry: Finance Employment Type: Permanent – We’re looking for someone ready to start a fulfilling career in banking! Location: Lathrup Village, MI What We Offer: + Comprehensive Benefits from Day 1: Medical, dental, and vision coverage, along with critical illness, accident, and hospital benefits. + Retirement Plan: 401(k) with a 100% match on up to 5% deferral, setting you up for a secure future. + Employee Discounts: Loan discounts on secured and unsecured loans, and mortgages. + Supportive Work Culture: Frequent company events to keep you engaged and connected with your colleagues. + Paid Time Off: Generous PTO, vacation, and sick leave to keep you refreshed. + Performance-Based Growth: Opportunities for pay increases, incentives, and more based on your performance. Your Day-to-Day: As a Care Management Support Coordinator II, you'll be the friendly voice our members trust for all their banking needs. Here’s a snapshot of your exciting role: + Customer Service Excellence: Answer 80-100 calls a day, helping our members with inquiries, solving problems, and providing guidance on new products. + Product Knowledge: Be the go-to expert on banking products, including checking, savings, loans, and lines of credit. + Personalized Solutions: Assess member needs and recommend banking services that align with their goals. + Build Strong Relationships: Maintain excellent business relations by providing timely, courteous, and effective solutions to member inquiries. + Account Management: Collect loan payments, handle accounting transactions, and ensure member accounts run smoothly. + Brand Ambassador: As a representative of our brand, you'll bring a positive, confident, and helpful attitude to every interaction. + Be a Problem Solver: Use your critical thinking skills to identify issues and walk members through solutions—whether it’s troubleshooting online banking or taking a loan application. + Follow-Through: If you’re someone who takes pride in keeping promises and ensuring every detail is handled, you’ll thrive in this role. What We’re Looking for: + Experience: At least 1 year of recent customer service or call center experience (2 years preferred). + Consistency: We value stability—candidates with consistent job tenure (more than a year in each role) are ideal. + No Major Gaps: A steady work history is key, but if there’s a gap, we just ask that you’re able to explain it. Ready to grow with us? If you’re passionate about helping others, solving problems, and working in a dynamic, team-oriented environment, we’d love to meet you! Apply today to take the next step in your career. Pay and Benefits The pay range for this position is $33280.00 - $39520.00/yr. Our client offers a modern, thoughtfully designed workplace that prioritizes employee comfort and well-being. On-site Café 26 with high-quality, subsidized meals for team membersBrand-new bowling center available for employees and their familiesAnnual bowling leagues for team-building and friendly competitionComplimentary concierge service to assist with personal and professional tasksFree, state-of-the-art fitness center equipped with exercise machines, showers, and locker roomsWellness initiatives & events throughout the year to promote a healthy lifestyleCompetitive pay with potential for performance-based increases and incentivesLow-cost medical, dental, and vision insurance, plus employer-paid life and disability coverage401(k) match for retirement savingsTuition reimbursement for undergraduate and graduate degree programsLoan discounts for select secured and unsecured loans and mortgagesOpportunities for career growth, profit-sharing, and advancement based on performance Workplace Type This is a fully onsite position in Southfield,MI. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.