Job Responsibilities: + Resolve internal and external customer inquiries, complaints, and requests by leveraging solid knowledge of bank processes, procedures, and systems. + Identify and address potential systemic issues. + Coordinate and assist with deposit, loan, treasury management, and other business-related inquiries, escalating to the appropriate department when needed. + Advise and train internal customers on processes, procedures, and systems, offering guidance on customer resolution.  Top Skills & Requirements: + Must Haves: + 1+ year of customer service experience (call center experience preferred; office/retail considered for higher-level roles). + Strong computer and typing skills with experience using multiple computer screens. + Experience handling phone inquiries. + Intermediate proficiency in Microsoft Excel. + Preferred: + Call center experience. + Bilingual in Spanish. + Bachelor’s degree. + Disqualifiers: + Lack of tenure and job-hopping. Work Environment: + Location: 100% onsite in Rosemont, IL. + Beautiful, modern office with windows and great views. + Onsite eating area with fridge and microwave. Training & Hours: + Training: 5 weeks in a classroom setting (Monday–Friday, 8:30 am–5:00 pm Central). + Post-Training Hours: 8:30 am–5:00 pm, 9:00 am–5:30 pm, or 11:30 am–8:00 pm (4 days during the week and every Saturday). + 10-week contract Compensation: + Hourly rate: $18–20/hour. + Bilingual candidates (Spanish) can earn up to $20/hour. + Must pass a soft credit check (excluding student loans and medical debt). Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rosemont,IL. Application Deadline This position is anticipated to close on Feb 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.