Job Description + Employees will be making outbound phone calls surveying and scheduling appointments for onsite engineering work. + Outbound calling attempting to recruit customers to allow the client to come in and install metering equipment for their utility provider to monitor their energy use. + Customer support center, process rebates, make outbound calls to upsell if needed. + This person will be responsible for customer contact in the areas of customer service and billing, performing billing activities within assigned parameters, successfully resolving escalated billing issues, validating usage information for more complex rate group + Responsibilities include resolving questions and problems and escalating more complex issues for resolution Skills customer service, Customer support, outbound calls, inbound calls Additional Skills & Qualifications 6+ months of customer service/outbound calls Microsoft Outlook/Suites is a plus QuickBase(QB) is their internal software Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cedar Rapids,IA. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.