Teksystems is currently seeking experienced call center representatives for an on site position in Deerfield, IL - Pharmacy Experience Preferred. Responsibilities: • Performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. • Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account. • Creates patient activities as a reminder for the following tasks including but not limited to follow-options and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient. • Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers. • Works collaboratively on disease-focused teams to provide best-in-class customer service. • Connects patients with pharmacists for counseling and clinical inquiries as required. • Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports. • Escalates calls to clinicians, insurance verification teams, specialized teams as required. • May work on special projects and/or programs, provide bi-lingual support and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required. Fully on site. M-F 8:30AM-5PM Additional Skills & Qualifications -1+ Year of Call Center Experience -1+ Pharmacy Experience Preferred - Team Members must have and maintain Broadband Internet Service (High Speed Internet connection). High Speed Internet is defined as 100 mbps or more in download speed. - Team Members are required to hardwire their internet access from their modem into their computer. - High school diploma Experience Level Entry Level Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Deerfield,IL. Application Deadline This position is anticipated to close on Mar 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.