We are seeking a dedicated and detail-oriented Customer Service Representative to join our team! In this role, you will be responsible for assisting patients and healthcare providers by managing orders for medications, pharmacy services, and handling a range of non-clinical inquiries. You will play a vital part in ensuring a smooth experience for patients, physicians, and our pharmacy team. Key Responsibilities: + Outbound Calls: Contact patients or physician’s offices regarding medication orders, pharmacy services, and other non-clinical inquiries. + Data Management: Add or update insurance and pharmaceutical information in patient records, or collect necessary insurance details and alert the relevant teams for updates. + Activity Tracking: Create patient activity reminders for follow-ups, transactions, recording inquiries, complaints, comments, and actions taken, such as coordinating patient discharge services or contacting a patient’s doctor. + Client & Pharma-Specific Tasks: Complete client-specific tasks to ensure the needs and expectations of our customers are met, providing excellent service every time. + Collaborative Support: Work closely with disease-focused teams to deliver top-tier customer service. + Pharmacist Coordination: Connect patients with pharmacists for counseling or clinical inquiries when required. + Special Handling: Complete additional duties, including drug shipment notifications and Adverse Drug Event reports. + Escalation Procedures: Escalate calls to clinicians, insurance verification teams, or other specialized teams when needed. + Special Projects & Cross-Training: Participate in special projects or programs, provide bilingual support as needed, and cross-train in other departments, including specialized teams and new patient/enrollment teams. Required Skills & Qualifications: + Customer Service Excellence: Strong communication and interpersonal skills for delivering exceptional service to patients and healthcare providers. + Call Center Experience: At least 1 year of experience in a call center environment is required. + Technical Proficiency: Comfortable using Microsoft Office tools and handling customer service-related software. + Internet Access: Must have a reliable high-speed internet connection (100 mbps or more) and be able to hardwire the connection from the modem to your computer. + Education: High school diploma or equivalent required. Preferred Skills & Qualifications: + Previous experience in the pharmacy or healthcare industry is a plus. + Bilingual skills are a bonus. Work Environment: + Location: Remote position (must meet internet connectivity requirements). + Team-Oriented: Collaborative work environment with opportunities to be part of a disease-focused team and work on special projects. Why Join Us: + Opportunity for growth and development within the company. + Be part of a team dedicated to providing top-notch care and service to patients. Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Frisco,TX. Application Deadline This position is anticipated to close on Mar 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.