Work whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionAnswers incoming calls and performs triage of inquiriesResponds to telephone andor Internet inquiries from customers seeking information andor resources following a set standardCollects relevant caller data to assist with measurement tracking and reporting activitiesTrack inquires questions and answers and provide resolutionMay perform additional clerical duties as assignedCollects all data necessary for the basic pre registration and insurance verification and authorization processSecures authorization requirements for all applicable services with high degree of accuracy and within established standards of care being initiatedEnsures accurate data entry of demographic and financial information including timely correction of errorsAdheres to departmental policies and procedures including guidelines for securing payment arrangements for all lines of servicesEnsures compliance with completed Medicare Secondary Payer questionnaire for all pre scheduled patientsAssists with preparing required HIPAA Privacy Notice Patient Rights and Responsibility Notice ABN and Medicare letter when applicableParticipates in departmental meetings and contributes to the monthly goals for upfront collectionsOther Duties as assignedWork whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionAnswers incoming calls and performs triage of inquiriesResponds to telephone andor Internet inquiries from customers seeking information andor resources following a set standardCollects relevant caller data to assist with measurement tracking and reporting activitiesTrack inquires questions and answers and provide resolutionMay perform additional clerical duties as assignedCollects all data necessary for the basic pre registration and insurance verification and authorization processSecures authorization requirements for all applicable services with high degree of accuracy and within established standards of care being initiatedEnsures accurate data entry of demographic and financial information including timely correction of errorsAdheres to departmental policies and procedures including guidelines for securing payment arrangements for all lines of servicesEnsures compliance with completed Medicare Secondary Payer questionnaire for all pre scheduled patientsAssists with preparing required HIPAA Privacy Notice Patient Rights and Responsibility Notice ABN and Medicare letter when applicableParticipates in departmental meetings and contributes to the monthly goals for upfront collectionsOther Duties as assigned year hospital customer service registration financial counseling andor insurance verificationBasic understanding of CPTDX codes and medical terminologyThorough understanding of Patient Rights and Responsibilities requiredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyourmoment year hospital customer service registration financial counseling andor insurance verificationBasic understanding of CPTDX codes and medical terminologyThorough understanding of Patient Rights and Responsibilities requiredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyourmoment