**Job Title:** Spanish Bilingual Customer Service Representative (Part-Time, Short-Term) **Job Type:** Part-Time, Temporary (January - April) **Location:** Grand Rapids, MI **Pay Rate:** $17/hour **Hours:** Mon - Fri, 12PM - 5PM (25 HRS) **Job Overview:** We are seeking a dedicated Spanish Bilingual Customer Service Representative to join our team and assist individuals seeking tax preparation assistance through the 211 helpline. This is a temporary, part-time role ideal for someone with strong communication skills and a passion for helping others. **Key Responsibilities:** + Answer incoming calls in Spanish and English, providing guidance and support to individuals seeking tax preparation assistance. + Connect callers with tax professionals who can assist with filing their taxes. + Maintain accurate call records and provide excellent customer service. **Schedule:** + Part-time, 25 hours per week + First shift hours (specific schedule to be discussed) **Requirements:** + Fluent in Spanish and English (verbal and written). + Previous customer service experience (updated resume required). + Reliable high-speed internet and a quiet, distraction-free workspace. + Access to a laptop or computer (if available). + Strong communication skills and the ability to handle sensitive information with confidentiality. **Pay Details:** $17.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance