Date Posted: 10/01/2024

Requisition Number: 8302

Location: Commerce Place 

Work Days: 830-5  

Category: Clerical and Administrative Support  

Department: Primary Care Call Center  

Job Type: Full time  

Work Shift: Day 

Hours/Week: 40.00 

Union Name: CH Laborers 380

The Primary Care Call Center provides critical oversight of the revenue cycle for Cambridge Health Alliance including actively participating in front end and back end processes.

The Call Center Scheduler performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. The Call Center Scheduler position encompasses many different components including appointment scheduling, registration and reception, telephone reception, and medical records. 

QUALIFICATIONS:

High School Diploma; some college preferred
Work Experience: Preferably one-year experience, preferably in a medical setting
Skills:
● Excellent customer service skills and telephone etiquette
● Demonstrates effective communication skills
● Excellent organizational skills
● Ability to work independently or in teams
● Ability to multitask in a fast-paced environment
● Knowledge of Medical Terminology preferred
● EPIC experience preferred

 
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.