+ ESSENTIAL DUTIES AND RESPONSIBILITIES + Manages large volume of customer calls in friendly and courteous manner. + Provides customer service through attentiveness, clear communication, and time management skills. + Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area. + Serves as a patient liaison for scheduling of services for multiple departments. + Maintains customer records by updating account information. + Provides clerical, secretarial and project management functions for the service area. + Locates referrals and calls patients to schedule appointments for different service areas. + Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customer. + Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience. + Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement. + Ensures compliance with all federal and state HIPAA/PHI laws. + Interfaces with multiple departments and multiple computer systems. + Performs other duties as assigned. + LICENSES AND/OR CERTIFICATIONS + None required. + MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS + High school graduate or GED. + Knowledge of medical terminology gained either through coursework or work experience highly preferred. + Ability to relate well with the public. + Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. + Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm. + Ability to utilize scheduling software and maintain updated schedules. + Able to work in multiple computer systems simultaneously. + WORKING CONDITIONS + Normal office environment with little exposure to excessive noise, dust, temperature and the like. + PHYSICAL REQUIREMENTS + Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)