Job Title: Call Center Service Representative
Location: Irving, TX
Zip Code: 75063
Start Date: Right Away
Job Type: Contract
Schedule: Hybrid
Pay Rate: Up to $21 /hr DoE
Keywords: #CallCenterJobs #HybridJobs #HRCallCenter

JOB RESPONSIBILITIES:
* Answer and resolve a broad range of HR-related questions and inquiries utilizing analytical & investigative skills, deductive reasoning, knowledge-based articles, and comprehensive training while maintaining high quality customer service.
* Escalate cases when necessary to successfully resolve customer questions in a timely manner.
* Effectively probe and pursue follow-on topics to troubleshoot issues, reach a constructive resolution,
* Accurately document actions taken in the case management system by creating a logical and concise communication
* Manage difficult situations and communicate appropriately with all levels of customers
* Ensuring high quality customer service, satisfaction and service level agreements are met while resolving cases.
*Assist employees with more complex HR inquiries using available resources to minimize need to escalate incidents to HR Business Partners.
*Administer back-office HR processes such as completing Employment Verifications, providing HR Document Management support, responding to physical mail, managing PTO Donations, and other functions, while ensuring compliance with company policies.
* Support employees impacted by disasters upon Emergency Contact Center activation.
* Handle confidential information in a professional manner, respecting employee privacy while maintaining company confidentiality.

REQUIRED QUALIFICATIONS:
* High school diploma or equivalent required
* 3+ years of related education/experience.
* Must be a U.S Citizen
* Previous experience interacting with customers in a high-volume transaction service center environment; including experience in a call center using multiple systems and a structured phone schedule.
* Exceptional, confident and professional customer service skills are required.
* Strong problem solving, organizational, time management and technology skills.
* Strong interpersonal and communication skills; both verbal and written.
* Must be able to manage multiple priorities and show initiative and creativity.
* Ability to abide by assigned work schedule and work a variety of shifts to support business needs across multiple time zones
* Ability to maintain confidentiality information.
* Working knowledge of Workday or Service Now.
* Proficiency with Microsoft Office suite (Outlook, Teams, Excel, Word)

Preferred Qualifications:
* Strong knowledge of or experience with Service Now and Workday tools.
* Strong knowledge of Human Resources and/or Shared Services practices.
* General knowledge of Payroll and Timekeeping.
* General knowledge of Travel and expense reporting.
* Strong attention to detail.

Benefits:
* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available.
* On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities.
* Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional.
* Scheduled performance reviews create opportunities for advancement and pay increases.
* We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition.
* A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans