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Our client, a social services association, is looking for Call Center Specialists to join their team in DC on various shifts. Responsibilities include handling information requests via phone, email, and website, providing superior customer service, and offering referrals to approved agencies and programs. The ideal candidate should possess 2+ years of college education, call center or customer service experience, and excellent decision-making skills. Are you interested? Apply today!
Responsibilities:
* Handle information requests via phone, email, and website while providing superior customer service.
* Provide referrals to approved agencies and programs.
* Follow protocols and performance standards.
* Maintain accurate documentation and required reporting,
* Other administrative tasks as assigned.
Qualifications:
* 2+ years of college education.
* Ability to work the evening shift.
* Call center or customer service experience required.
* Ability to work meet deadlines and work well under pressure.
* Excellent customer service, interpersonal, and decision-making skills.
Position Information:
* Pays $19/hr while temporary.
* Converts to a salary of $42K when permanent.
* Temporary to permanent position.
* Shifts vary 9:00am-9:00pm - morning and evening shifts.
* Hybrid in Washington, DC.