Description We are offering a contract for a permanent position as a Call Center Specialist in the financial services industry. This role is based in Little Rock, Arkansas, United States. As a Call Center Specialist, you will be responsible for providing top-notch customer service by handling customer inquiries and resolving issues effectively. Responsibilities • Handle high volume of incoming calls from customers, addressing their concerns and providing accurate responses • Actively listen to customer requests and inquiries, and provide timely solutions • Provide customers with banking-related information including account balances, transactions, and product details • Efficiently and accurately process customer requests such as account updates, card replacements, and address changes • Identify cross-sell or upsell opportunities to enhance customer's banking experience • Utilize multiple computer applications and systems to access customer information, input data, and process transactions • Maintain professionalism and empathy in all customer interactions to ensure a positive experience • Collaborate with team members and other departments to escalate complex issues for further investigation and resolution • Adhere to banking regulations, compliance standards, and security protocols to safeguard customer information • Participate in training and development programs to stay updated on banking products, procedures, and industry trends. Requirements • Proven experience in a Call Center or similar customer service role within the Financial Services industry. • Proficiency in utilizing a Multi-Line Phone System to handle multiple customer calls simultaneously. • Excellent communication and interpersonal skills to effectively interact with a diverse range of customers. • Strong problem-solving skills to address and resolve customer inquiries and issues in a timely manner. • Proficient in basic financial and accounting principles to understand and explain financial services to customers. • Ability to work in a fast-paced, high-pressure environment, managing stress and maintaining professionalism at all times. • Familiarity with CRM systems and practices to manage and analyze customer interactions and data. • Ability to work flexible hours, including evenings, weekends, and holidays as required by call center operations. • High level of patience and empathy to deal with upset customers and ensure their satisfaction. • Excellent multitasking skills to manage multiple calls and tasks concurrently. • Solid understanding of customer service principles and commitment to providing outstanding customer service. • Must be a team player, willing to collaborate with colleagues to achieve better results. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .