Description Shifts include Saturday work. We are offering a long term contract employment opportunity for a Call Center Specialist in the healthcare industry, located in Federal Way, Washington, United States. This role involves providing exceptional customer service and assisting with customer inquiries. This facility is open Monday through Saturday after training Candidate will select a weekday off and work on Saturdays. Responsibilities: • Tackle inbound customer calls, addressing their queries about services or appointments, and effectively resolving any issues they may face. • Initiate outbound calls to customers to gather additional details, send reminders for appointments, or assist with form completion. • Troubleshoot various issues, including those related to backgrounds, i9's, finger printing, and training, and provide information on specialized healthcare services. • Guide customers through necessary processes in accordance with guidelines, escalating problems to the relevant teams as required. • Maintain strict confidentiality and comply with all regulations and policies regarding patient information and data privacy. • Document all call information in the customer relationship management (CRM) system as per standard operating procedures. • Develop a comprehensive understanding of healthcare programs, practices, and services. • Uphold excellent customer service techniques, demonstrating patience, and empathy toward a diverse customer population. • Provide feedback to improve the overall customer experience and contribute to enhancing the organization's reputation by accepting ownership for accomplishing new and different requests. Requirements • Minimum of 1 year experience in a similar role or customer service environment • Proven ability to assist customers in a detail oriented and polite manner • Experience answering customer inquiries accurately and promptly • Excellent customer communication skills, both written and verbal • High school diploma or equivalent qualification is required • Proficiency in using computer software and technology • Strong problem-solving abilities and attention to detail • Ability to work in a fast-paced, high-volume environment • Excellent multitasking skills with the ability to manage multiple requests • Positive attitude and commitment to providing outstanding customer service • Willingness to work in shifts, during weekends, or holidays if required • Familiarity with CRM systems and practices would be a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .