Description We are offering a temp to hire employment opportunity for a Call Center Representative based in Atlanta, Georgia. This role is central to our operations and requires someone with a strong background in customer service, data entry, and familiarity with various computer programs. Responsibilities: • Handling inbound and outbound calls, providing timely and efficient responses to customer inquiries • Make 200 calls a day • Data Entry • Utilizing CRM and other customer service software to track customer interactions and resolutions • Performing accurate data entry tasks related to customer information and call details • Utilizing ADP - Financial Services and Avaya CMS systems to manage customer accounts • Carrying out about time, answer, and benefit functions as required • Ensuring detail oriented phone etiquette is maintained at all times • Assisting customers with their queries and providing suitable solutions • Making necessary customer calls as part of the daily routine • Managing customer accounts and taking appropriate actions when necessary • Leveraging computer programs to optimize work efficiency. Requirements • Experience with Avaya CMS • Make 200 calls a day • Data Entry • Strong skills in various computer programs • Familiarity with CRM platforms • Expertise in customer service software • Knowledge of About Time software • Ability to answer customer inquiries effectively • Experience in answering inbound and making outbound calls • Proven ability to assist customers with their queries TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .