Call Center Supervisor - Interview Happening This Week

Position Overview: The Call Center Supervisor is responsible for overseeing the daily operations of the Call Center team, ensuring efficient handling of appointment scheduling and patient inquiries. This role includes managing staff, monitoring performance, and providing training to ensure high-quality service delivery in line with the organization’s standards and protocols. The supervisor will also collaborate closely with other departments to enhance patient experiences and streamline operations.

Key Responsibilities:

Supervise, mentor, and train Call Center Representatives to ensure they effectively handle patient inquiries and appointment scheduling while maintaining a high level of service.Regularly evaluate the performance of Call Center staff, providing constructive feedback to allow for professional development and maintain service quality.Monitor call volume and service levels to ensure appropriate staffing and resource allocation. Implement strategies to improve efficiency and reduce patient waiting times.Assist representatives in resolving patient inquiries and scheduling concerns, ensuring they are handled with courtesy and professionalism.Work closely with various departments to facilitate smooth patient flow and effective communication across the organization.Review and analyze call recordings and patient interactions to ensure compliance with established protocols and identify areas of improvement.Generate regular reports on call center performance metrics, patient satisfaction, and individual staff performance.

Qualifications:

Bachelor’s degree in healthcare administration, business, or related field preferred.Previous experience in a call center or customer service environment; supervisory experience is a plus.Strong communication and interpersonal skills.Ability to analyze data and generate actionable insights.Proficiency in call center software and Microsoft Office Suite.

Skills:

Leadership and mentoring abilitiesProblem-solving and conflict resolution skillsTime management and organizational skillsPatient-focused, growth mindset

Interviews are happening this week! If interested, please send over your most recent resume to sammurray@ astoncarter.com along with your availability for a 10-minute phone screen to go over the position in more detail.  

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wall,New Jersey.

Application Deadline

This position is anticipated to close on Feb 17, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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