Our client in North Phoenix is seeking a Call Center Supervisor to join their team. 

Job Title: Call Center Supervisor

Location: Hybrid: Must live in Arizona.

Pay: $27 an hour

What’s the Job?

    Ensure secure, reliable access to data while protecting member privacy according to HIPAA regulations. 
•    Oversee offshore retrieval team process from contacting provider to ensuring providers and medical charts are properly processed reviewed.  
•    Manage and perform medical chart retrieval, including the set-up, monitoring of retrieval status, reporting, and overall success of the retrieval.
•    Effectively and diplomatically communicate with provider sites as needed.
•    Demonstrate exemplary customer services with provider sites.
•    Develop and/or revise job documentation regarding the retrieval process.

 What’s Needed?

•    High School diploma or equivalency required.
•    Previous experience of medical chart retrieval, operations, and supervisor experience
•    Effective verbal communication with ability to employ diplomacy when working with providers.
•    Demonstrate accuracy and attention to detail in the retrieval lifecycle process.
•    Understanding of HIPAA regulation Must have reliable high-speed internet Clear BG and DT test

 What’s in it for me?

Hybrid - must live in Arizona $27 an hour Potential Temp to Hire

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.