Technical Support Representative Duties/Essential Function: + Provide first level technical assistance to Teradyne customers, catering inquiries related to hardware, software applications and operating systems. This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system. The candidate must have strong communication and customer relationship skills. + Collaborate with field and divisional groups, create process documentation and participate in continuous improvement work. Business Hours: Monday to Sunday, 24 hours x 7 days a week Work Hours: 5 scheduled days which may include weekends, holiday, and on-call Basic Qualifications, Experience, Skills & Education Required: + Bachelor’s degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or other Engineering related fields with minimum 1-year technical experience. Fresh graduates are welcome to apply. + Previous experience in a customer-service role is a plus. + Knowledge and comprehension of hardware systems. + Ability to use MS Office Word, Excel, Access. + Excellent phone, verbal and written communication skills. + Willing to work on shifting schedule, including night shift + Free-thinking, disciplined and has motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. #LI-WQ1 Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.