Title:

Call Centre Operator (4on 4off) 12 Month FTC

This role is 12 month FTC

About KBR and the Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors.  The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Your Role

Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and nights)

Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities and Duties To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant informationResponsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work ordersResponsible for resolving queries and complaints by applying a first call resolution plan to each callTo create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard requiredTo enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely mannerTakes ownership for own performance actively seeking opportunities to improve and developEnsure the highest standard of customer service at all timesTo take action to keep up to date with changes across the teamComply and embrace KBR's Zero Harm policy to encourage safe and secure working environments

Qualifications

Essential:

GCSE (or equivalent) Maths and EnglishHold, have held or eligible to apply for security clearance

We Deliver — Together.