As a university founded to be a place where “…any person can find instruction in any study,” diversity and inclusion are at the core of our values and mission. We strive to be a welcoming, caring, healthy, and equitable community where students, faculty, and staff with different backgrounds, perspectives, abilities, and experiences can learn, innovate, and work in an environment of respect, and feel empowered to engage in any community conversation. As a member of the Cornell University community, it is important to recognize our shared responsibility to each other to cultivate a culture of inclusion for all.  Cornell Core values 

As an individual contributor you will model and support a culture of diversity, equity, inclusion, and wellbeing and continually seek to understand how your role, behaviors, and actions impact the success of this culture.    

While position responsibilities vary greatly, the Skills for Success and Leadership Skills for Success are foundational to what is expected of every employee and leader working at Cornell.  These skills are essential for individual and organizational success. Staff Skills for Success; Leadership Skills for Success

The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and home to Cornell University’s second-largest population of students, faculty, and staff. We work across disciplines to tackle the challenges of our time through world-renowned research, education, and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: natural and human systems; food, energy, and environmental resources; and social, physical, and economic well-being. CALS is fundamentally invested in improving the lives of people, their environments, and their communities both in New York State and around the world.

Department Information

Cornell student services representatives across its administrative offices and within its colleges, schools, and units share a mission to partner with students, faculty, staff, and alumni, supporting strategic enrollment goals so that any person can find instruction in any study.

A unit of the CALS Office of Academic Programs, the Office of Student Services assists in managing and coordinating academic programs associated with CALS degree programs. As a CALS Office of Student Services team member, the CALS Inclusive Academic Advising Assistant Director performs a wide range of responsibilities related to student services, including academic resources, advising, records, and advocacy to CALS students, including supporting the mission to create, maintain, and protect the academic records of current and former students.

Position Summary

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

As part of the Office of Academic Programs and CALS Student Services, assists in the management and coordination of community and academic programs associated with CALS undergraduate degree programs. This service will be delivered in a team-based environment where each staff member will be expected to provide exceptional professionalism, foster collaboration and strive for premier customer service.

Overall, the Assistant Director will contribute to a forward-thinking academic advising support model designed to anticipate student needs and provide services for an enhanced student experience. This approach will leverage current technology, social media, teachable moments, and collaboration among students, families, staff, faculty, and alumni. By aligning resources to center student success, our support model will strengthen the collaborative advising network within CALS, ensuring a positive and enriching undergraduate experience.

It will also include advising undergraduate students on academic requirements and course selection; provide advice to students involved in difficult or sensitive situations; refer extreme cases to the Cornell Health center or Student Support and Advocacy Services (SSAS); support an enhanced and interactive advising system including on-going support to faculty and staff who work with CALS students.

The Assistant Director will be proactive using metrics and data available from electronic platforms; share knowledge and expertise with the team and promote working together toward a common vision; monitor students experiencing academic difficulties; provide advising to students who are not maintaining good academic standing; keep faculty advisors informed; develop programs to address student academic difficulty needs. 

Must maintain the highest levels of confidentiality and clearly understand the university and college policies, FERPA guidelines, compliance, and college graduation requirements. Comfort and familiarity with several technology platforms (ex: Outlook, People Soft, and Salesforce) is required for all staff working in CALS Student Services. Training and support will be ongoing and as needed for these platforms.

This position is located on the Ithaca campus, utilizing a hybrid weekly work schedule of up to 1 days remote and 4 days on campus during academic periods. 

Visa Sponsorship is not available for this position.

Relocation assistance will not be provided for this position.

Required Qualifications

Bachelor’s degree and 2 to 4 years relevant experience or equivalent combination.

Proficiency in computer skills, report preparation, and analysis.

Strong discretion, judgement, and adherence to confidentiality standards.

Excellent communication skills to work effectively with students, parents, and families, providing guidance and support.

Ability to independently coordinate programs, manage activities, and prioritize tasks.

Organized, detail-oriented, and skilled at relationship building, with public speaking abilities to represent CALS to diverse audiences.

High integrity to establish trust with students, faculty, staff, and employers.

Proven ability to work in a team context and to set priorities, manage competing demands and to provide timely response to urgent issues.

Committed to ethical workplace practices and continuous process improvement in collaboration with supervisors.

Focused on stakeholder engagement and fostering a positive rapport with students and faculty.

Preferred Qualifications

Minimum of two years’ experience working in an educational setting, focusing on student engagement and program planning.

Knowledge of Cornell University and undergraduate programs.

Experience with Stellic, PeopleSoft and Salesforce.

Master’s Degree with minimum 3 years’ experience in an educational setting with students, in advising, community management and or in program planning.

   

University Job Title:

Academic Advising Associate II

Job Family:

Student Services

Level:

F

Pay Rate Type:

Salary

Pay Range:

$68,445.00 - $74,224.00

Remote Option Availability:

Hybrid

Company:

Contract College

Contact Name:

Joan Olson

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience

Education level to the extent education is relevant to the position

Unique applicable skills

Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2025-02-14