**Overview:** This position is responsible for receiving and compiling loss mitigation documentation from customers and evaluating loss mitigation files for completion, as well as ordering credit reports and managing department mail. **Primary Responsibilities:** + Order borrower credit bureau reports in accordance with M&T procedure and document the request history to ensure compliance with the Fair Credit Reporting Act and investor guidelines. + Understand investor’s waterfall and required documents for loss mitigation. Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments. + Identify proof of income listed on financial documents. + Request missing or additional documentation needed to move forward with the borrower’s request for loss mitigation. + Communicate with the Single Point of Contact regarding follow up document requests. + Scan and store modification and rejection documents in accordance with departmental procedures. + Manage all mail sent to vendors, including creation of cover sheets and tracking of UPS deliveries to ensure compliance with investor guidelines. Notate appropriate systems of all mail related updates. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Complete other related duties as assigned **Scope of Responsibilities:** This position serves as a critical control point for the loss mitigation process, ensuring that all investor and regulatory requirements are met with respect to documentation for loss mitigation, including credit reports. **Education and Experience Required:** A combined 3 years’ higher education and/or work experience including a minimum of 1 year default servicing experience. General personal computing skills including proficiency with word processing and spreadsheet software. **Education and Experience Preferred:** Bachelor’s degree. Mortgage collections experience. Knowledge of M&T systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.