Location: Must be able to work a hybrid schedule out of our Getzville, NY office.
Overview:Responsible for supporting a variety of functions in the Consumer Lending Collections group including, but not limited to, handling accounts in the legal process, repossession, foreclosure or bankruptcy processing. Serves as a key contact for both internal and external counsel.
Primary Responsibilities:Collaborate with Consumer Collections personnel and outside counsel to establish effective legal strategy while maximizing cost containment opportunities. Initiate direct contact with business partners and vendors to ensure services provided are meeting predetermined service level agreements. Collaborate with counsel and business partners to negotiate sale and settlement agreements. Monitor workout strategies in use, as well as associated expenses, to ensure adequate protection for M&T with respect to its interest in the collateral, and expected net return. Review and approve attorney SmartSpend fees; track expenses at the customer level.Develop a thorough understanding of the business and its functions, processes and operations. Keep abreast of business and market trends that may affect business and department. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Promote an environment that supports diversity and reflects the M&T Bank brand.Complete other related duties as assigned.Scope of Responsibilities:The incumbent works under supervision and has regular internal contact with other departments and externally with customers and service providers.
This position has limited customer interaction.
Education and Experience Required:A combined total of 3 years’ higher education and/or work experience, including a minimum of 2 years’ relevant banking experience.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Education and Experience Preferred:Bachelor’s degree.
Experience in Collections or Loss Mitigation.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationGetzville, New York, United States of America