You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague can share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Unit/Role Specific Info: 

Comprising key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class travel, credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.

We’re looking for a graduate level intern to support the team on critical and innovative projects as a Summer Business Strategy Manager Intern. 

Our service is an award-winning differentiator and is at the heart of our company’s vision. Our passion for attracting and retaining outstanding talent is what makes us stand and the reason we regularly win best workplace awards globally. 

If you’re passionate about making an organization run more smoothly and efficiently, Global Servicing and Business Strategy at American Express could be an ideal opportunity for you. Depending on your background and interests, you could be involved in conducting systems and efficiency analysis, implementing cost control measures that help improve the services we deliver to customers or shaping the future servicing strategy for various American Express products.

What type of work can you expect to do in Global Servicing and Business Strategy at American Express?

·        Drive and act as a champion for innovation that improve the customer experience and delivers business value. Share and leverage best practices and provide consultancy to team.

·        Apply critical thinking to synthesize customer needs, marketplace dynamics, financial drivers, and business growth opportunities into comprehensive strategies

·        Analyse data with analytical, statistical, and optimization techniques to identify insights, opportunities, relationships, and quantify/measure results - to help transform our business operations and drive growth.

·        Lead, partner, and collaborate closely with diverse customer groups, such as Technologies and Marketing, to deliver project implementation and successful outcomes. 

·        Develop cost-benefit analyses to determine feasibility of new opportunities.

·        Present your project to senior leaders in our organization. 

Talent Attributes & Skills/Experience Needed

·        Effective interpersonal skills – ability to collaborate and be a great colleague

·        Excellent communicator – with the ability to explain complex concepts in a simple and easy to understand manner 

·        Strong analytical, problem-solving skills - background and interest in both qualitative and quantitative analysis 

·        Demonstrated curiosity about Strategy/General Management 

·        Strong project manager. Experience applying Agile/project methodologies is a bonus 

·        Proficient with analytical and presentation tools, including Excel and PowerPoint

·        Willing to take risks and share fresh perspectives.

·        Passion for servicing, payments innovation and new technology trends 

Requirements/Qualifications:

·        Minimum of 5+ years of professional experience, with a proven track record of success in leadership, management or specialized roles.

·        Currently enrolled in an MBA programme with a graduation date between December 2025 and July 2026

Location: Brighton

Role Closing Date: Sunday 26th January 2025

About AMEX

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

Join #TeamAmex and let’s lead the way together. 

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.