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Investigates visitor and associate injury claims. Administers risk management programs including workplace safety training, incident report recordkeeping, campus compliance audits. Assist with Visitor Service Patrol duties when needed included working events and other patrol duties. Reviews data, identifies trends, and makes recommendations to improve campus safety.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

Investigates visitor and associate campus incidents. Observes and photographs environment, interviews visitors, witness, or associates and obtains statements, reviews CCTV recordings, reviews initial Incident Reports and department SOPs.  Documents findings on Supplemental Incident Reports.  Makes recommendations to enhance SOPs when appropriate.Review, analyze, trend, and summarize incident reports including recurring and critical events. Propose mitigation solutions (training, policy, procedures) to the Director of Visitor Services and Risk Management to minimize future incidents. Provide incident statistics at safety committee meetings and respond to inquiries.  Maintain Safety Committee meeting agenda and may co-lead meetings with Safety Committee Chair. Prepare findings for Safety Committee. Inform Home Office Risk Management of visitor injury and accident claims occurring on Company property.  Maintain accurate, complete, and organized records retention for potential litigation.Reviews event with impacted department(s) management discussing preventative measures or actionable items. Collects, tracks, reminds and follow up on pending testing and other safety related itemsInitial contact person for non-employee ADA related questions for lawns, chapels and services

Inspections, Audits, and Health

Research county and state heath orders and recommends standards to Safety Committee.Liaison with Rose Hills Human Resources in supporting the IIPP program.Conducts OSHA pre-inspections and Fire Life Safety inspections.Conducts Risk Assessments and Threat Assessments on campus.Observe actual operations and record infractions or observations.  Responsible for quarterly, annual campus fire drills which includes evacuation locations and evacuee designee training.

Visitor Services Patrol Duties (As needed)

Enforce Park Rules, Park Etiquette and Regulations at all times.Maintain the patrol services of the Park and the Company’s physical assets.Complete clear and concise reports of activity occurring in the Park.Observe and report any unusual conditions in the Park.Emphasize warm and friendly customer service in all department interactions with visitors.Use crowd control techniques quickly and effectively when called upon.Maintain a good workingProvide high level of customer service, safety, patrol services, and information to visitors and employees.Prepare and provide weekly training to the on-site security staff.Support and Directs all Contract / Special Event Security on site.Supervises “Off Duty Police” when needed on campus for critical incidentsAssist HR during critical terminations with occasional investigations assistanceActs as a liaison with local, state, and federal law enforcement agencies.

Training

Administers standard/off-the-shelf safety training; may revise as appropriate for industry. Liaison with the HR rep in order to support campus field related work with the companies IIPP program.Establishes operational plans and training plans for crisis response, disaster recovery, evacuation, workplace violence, and other emergency events.Identify necessary training or updated materials. Collaborate with Home Office Learning to maintain safety training records and ensure re-fresher or updated training is attended/tested prior to expiration. 

Expectations

Maintains current knowledge of federal & state incident recordkeeping requirement and required training.Engages with local, state or federal authorities to keep abreast with all security-related information, directives, and events.Participates in education programs and contributes to communications on security policies and topics to ensure staff is adequately informed and equipped to manage potential security issues.Self manages workload to deliver quality work on time.  Consistently applies procedures, regulations, and policies producing compliant and efficient results.  Works independently; as needed requests work be peer reviewed for accuracy and improvement.  Completes non-routine work applying experience and knowledge of procedures, regulations, and policies; escalates complex and unique issues for guidance.  Exhibits accountability for work and behaviors.Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.  Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements, or cultures.   Ensures compliance with local, state, and federal regulations.Review Operational Department SOP’s when an incident occurs and make recommendations based on the outcome of the investigation or accident to recommend clarity.  Learns how to document SOPs, appropriate level of detail, and written communication.Job descriptions highlight key responsibilities and minimum qualifications.  A job description is not a list of all-inclusive job functions, duties, or tasks.   Incumbents typically perform additional responsibilities.   Employee expectations are to comply with the Employee Handbook.

MINIMUM Requirements

Education

High School Diploma or GED

Certifications

OSHA Outreach 30-hour General Industry certification

Licenses

Valid state driver’s license with an acceptable driving record

Experience

At least four (4) years’ risk management and safety experience with increasing responsibilities including investigating incidentsDemonstrate knowledge and application of state, county, and local regulations2 years Security InvestigationsLevel 1 Investigative Interviewing Techniques

Knowledge, Skills and Abilities

Cognitive ability including reasoning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternativesMust have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivatedAbility to build professional and trusting business relations within the teamProfessional written and verbal communication skillsStrong computer skills and working knowledge of Microsoft applications (Word, Excel, Outlook)

Work Environment

Work is primarily in an office environment; however, investigations may be conducted outside in various weather conditions.  Work seated and/or standing and walking in a carpeted, air-conditioned office where noise level from associates can be quiet to moderate.  Outside environment involves uneven and a variety of surfaces and weather.Ability to work in a grieving and emotional environment.

Physical Requirements

Typical of an office environment.  May require operating company owned vehicles or wearing personal protective equipment

Compensation:

$32.00/hr - $40.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Category (Portal Searching): Legal

Job Location: US-CA - Whittier