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SUMMARY
As Campus Security Manager (CSM) you will be tasked with driving operational security excellence in several separate facilities located in a defined area. You will be responsible for all Security Operations. Ensuring constant vigilance from Contract Supervisors, and the contracted guard force, a successful CSM will drive improvements across their area. CSMs will be tasked with leading campus wide projects in all aspects of the DC physical security program. CSMs will assist the Regional Security Manager (RSM) with any other projects or programs as needed, and will assist with the hiring and onboarding of new security personnel.
RESPONSIBILITIES, other duties may be assigned
Frontline supervision of security staff and daily security operations
Assume 24/7 availability to respond appropriately to all requests for emergency and non-emergency assistance in a professional manner
Ensures all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV.
Creates, assigns and issues facility access badges to authorized personnel
Investigate accidents, thefts, disturbances, discrepancies
Knowledge and familiarization with all emergency response plans and evacuation procedures, which includes conducting fire evacuation drills
Ensure that all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs
Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis.
Conduct training and security briefings for contractor and sub-contractor personnel
Interface with and assist in mobilizing vendors involved in system repairs and new security construction
Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
Perform security officer duties as needed to ensure efficient operations and guest service standards are met
Draft reports and prepare presentations on the status of physical security operations
Provides reports as needed for internal and external audits
Verify Data Center security programs are delivered to meet defined corporate security standards
Train, manage and support contract guard service to ensure great customer service in all Security interactions
Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards
BASIC QUALIFICATIONS
10+ years overseeing security operations and personnel
5+ years Project Management experience
5+ years of experience in security patrolling and reporting
5+ years of experience in working with security vendors and contractors
5+ years of experience leading professional meetings
Bachelor’s Degree or Equivalent work experience
Ability to travel up to 25% of the time to support regional sites
US Citizenship for this position is required by law due to federal customer contracts.
PREFERRED QUALIFICATIONS
Professional Certification (e.g. CPP, PSP, CSSM)
7+ years of experience leading and managing direct reports.
3+ years of experience in strategic planning and management.
5+ years of experience in access control and video surveillance software applications (e.g. ProWatch and Genetec)
5+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points.
5+ years of experience driving campaigns to reduce nuisance alarms.
3+ years of experience working with workflow ticketing and extraction of performance metrics.
5+ years of experience investigating accidents, thefts, disturbances, discrepancies.
5+ years of experience writing detailed reports.
5+ years of experience with excellent verbal and written communications skills in a professional work setting.
5+ years of overseeing security sub-contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls.
3+ years of experience overseeing security construction projects.
Must be able to travel between locations.
3+ years of experience teaching others the proper security processes and methods.
2+ years of experience creating and implementing emergency planning programs and physical security countermeasures
Detailed and data driven experiences that exemplify QTS Leadership Principle
Meets/exceeds QTS’s leadership principles requirements for this role
KNOWLEDGE, SKILLS, AND ABILITIES
Proficient with computer skills including Microsoft Office suite
Proficient in Access Control Systems and related software
Ability to communicate effectively, both verbally and in writing; for the purpose of public interaction and report writing. Have excellent customer service skills.
Ability to handle typical emergency and crisis situations efficiently and effectively
Ability to walk, stand or sit for at least eight hours
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. – 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids
May require 24x7x365 on call responsibilities
TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.