OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

The Canada Payroll Specialist II will be responsible for providing full end to end payroll processing support for OSV’s Managed Payroll customers. Will manage multiple customers with various deadlines in a fast-paced work environment. This remote position resides in a customer team environment and, in addition to supporting specific managed customers, will also support all OSV customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support are required.

Essential Functions/Duties/Responsibilities

Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax, and garnishment customers as needed within the service teamManage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being metRespond to internal escalated cases from the payroll team and other internal stakeholdersManage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis, and implementing remedial procedures to close gaps identifiedLead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as TaxConfigure basic to medium complex Workday pay components, deductions, run categories to support the year-end process and possibly assist with special projects as neededTroubleshoot quarter and year-end audit reports and make recommendations to customersMeet quality and production metrics and scorecardsMaintains payroll services support documentationWorks extensively with peers and customer teams to collaboratively support customers and resolve requests

Competencies

Excellent critical thinking, consultative, and problem-solving skillsStrong communication skills with an emphasis on outstanding customer service Strong organizational skills with the ability to multi-task, and support multiple customers effectively while being detail-oriented with good time management skills and accuracyAbility to establish and maintain effective working relationshipsStrong analytical, data entry, and research skillsSelf-directed management of workload with the ability to meet tight deadlines and competing demandExcellent problem-solving and mathematical skillsStrong understanding of payroll processes and proceduresExercises independent judgment and a sense of urgency

Qualifications and Experience

Associates degree or higher preferred       3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting3+ years of Customer Experience, or proven skills to operate at this experience levelAdvanced Proficiency with Microsoft Word and ExcelStrong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll ComplianceMulti-jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experienceStrong written and verbal communication skills

Preferred Skills

Experience in an outsourcing environment - payroll, or tax, Workday, and Salesforce programs

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.