Responsibilities

The Capacity Management Supervisor provides all aspects of leadership, coaching, and development support to their team of Epic Audit Specialists to reach and maintain quality Capacity Management analytics, planning, and reporting to maximize the contact center productivity, efficiencies, and scheduling access goals. This position ensures the Capacity Management team, and the assigned functions meet the metric expectations of the Contact Center and the organization. The Capacity Management Supervisor partners with Contact Center leaders and leaders from other departments within the organization. In addition to partnering with a variety of leaders, Capacity Management Supervisor partners with vendors on problem resolution and assists in the development of workflows and KPIs for their functional groups. The Capacity Management Supervisor reviews and maintains dashboards and runs and analyzes on templates, held/unavailable time, and decision tree reports on a regular basis to identify divergence from guiding principles; and makes recommendation to senior leadership and clinic leaders as trends and opportunities are identified. The Capacity Management Supervisor is responsible for ensuring all-schedule related efforts are in alignment with best practice of ambulatory scheduling and capacity management operations. Organization and Contact Center policies are followed, as well as helping identify and execute changes in policy and procedures.

 

Job Title: Capacity Management Supervisor

Location: Remote

Department: Patient Access Center

Job Type: Full Time 

Salary Range: $76,505 - $94,496 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

 

Qualifications

Education

Required: College degree in Business, Healthcare Field, or related area or equivalent work experience.

Preferred: Bachelors degree in Business, Health Administration, Public Health, Operations Research, Statistics, 

 

or related area.

Experience

Required: 5 years of experience in operational workflows and epic experience, including 3 years of progressive 

 

leadership experience including supervisor, coordinator, team lead, or high-level project manager role.

Preferred: 8 years of experience in operational workflows and epic experience, including 5 years of 

 

progressive leadership experience including supervisor, coordinator, team lead, or high-level project manager 

 

role or 7 years of experience in Capacity Management, Physician Schedules, and Epic cadence workflows

 

Epic Cadence, Epic Ambulatory and Reporting experience.

 

May require availability during off-hours and participation in on-call rotations for emergency management 

 

support.

License(s)

Required: N/A

Preferred: N/A

Special Skills

Required: Strong leadership skills: ability to coach, mentor, and develop specialist.

 

Strong written and verbal communication and presentation skills

 

Strong analytical skills: ability to determine and manage actions needed based on available reporting data.

 

Strong problem-solving skills: with the ability to think strategically and creatively. 

 

Strong organizational, time management, and interpersonal communication skills

 

Strong functional competence using Microsoft office Outlook, Teams, Word, Excel, Power Point, Visio

 

Excellent customer service orientation

 

Ability to work in a fast-paced changing environment.

 

High-level of analytics and reporting with excellent attention to detail.

 

Ability to present and communicate complex information in a clear and concise manner, verbally or in writing.

 

Ability to supervise multiple priorities simultaneously and demonstrate effective organization skills to meet

 

deadlines.

 

Ability to work independently and organize work effectively. 

 

Ability to work with staff at various levels with various focus areas (e.g., technical, and operational).

 

Ability to build and maintain relationships with outside departments and vendors.

 

Ability to and willingness to learn new epic and operation workflows and information quickly.

 

Works collaboratively with Providers, Managers, Clinic Administrators, Medical Directors, and staff to maintain 

 

continuity of scheduling and desired outcomes for Capacity Management.

 

Experience using Microsoft Office, PowerPoint, Excel, SharePoint, and Visio

Preferred: Crystal report experience

 

Advanced in Excel

Other 

Required: N/A

Preferred: N/A

 

Working Environment: Other

 

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals.  Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. 

 

Why Kelsey-Seybold Clinic?

Medical, Vision, and Dental Tuition Reimbursement Company Matching 401K Employee Reward and Recognition Program Paid time off for vacation, sick, and holidays Employee Assistance Program Continuing Medical Education allowance