Car Sales Customer Service Representative Location Warren Category Customer Service/Support - Customer Service/Support Job ID 2025-506977 Overview

The Car Sales Customer Service Rep provides a high level of customer service and support to both internal and external customers. This position is responsible for helping support the Sales Consultants and Customer Experience Managers during the purchase process as well as post-sale customer service. This role is available as a full time position to provide administrative support to Car Sales Dealerships.

 

Responsibilities Assist Sales Consultant in collecting information/stipulations needed for sales. Organize and ensure accuracy and completion of all paperwork for each customer transaction including printing temp tags, processing registration, and completing documents that require wet signaturesProcess Car Sales titles and registrationsComplete title work upon closing customer file for retail and wholesale unitsAssist customers with the vehicle trade-in process including collecting documents at the time of sales to ensure an efficient trade sale processFollow up with customer post-sale to help facilitate or ensure completion of After Market Options (AMO) installsRespond to customer inquiries related to financing, warranties or other customer service issuesProcess additional post-sales documentation and ensure DMV paperwork is sentEnsure tag and title documentation is accurate for current dealership inventory and print FTC and price stickers for current inventory if neededAssist with monitoring the Weekly Status Report (WSR) and notifying management of discrepancies and instances where follow up actions are required.Assist with End of Month reports and SC Sales/commission reportsProvide accounts payable and receivable support Maintain files for the dealership Assist with ECOA (Equal Credit Opportunity Act) File reviewOrder office supplies and marketing material, answer phones during peak times and may provide notary services for dealershipMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assigned

 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, including any physical demands. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Qualifications  Must have completed HS DiplomaMust have a valid driver's license with no more than 3 moving violations and/or at fault accidents in the past 3 years.No drug or alcohol related conviction on your record in the past 5 years (i.e., DUI, DWI).Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust have 1 year experience in customer serviceMust have 1 year experience in Administrative support with processing titles and registration