Enterprise has an exciting opportunity to join our Car Sales division as a Customer Service Representative at our the Miami Dealership! This role will be a full time position to provide administrative support to the Miami Car Sales Dealership - 17720 S DIXIE HWY MIAMI, FL 33157-4511
The Car Sales administrative representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Desking and Sales transactions during the sales process, as well as post-sale customer service.
This full-time position requires the following schedule:
Apart from religious observations, must be able to work: Monday - Friday 9:00 am - 6:00 pmWe offer:
Paid time offEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentResponsibilities Customer ServiceAssist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade salesFollow up with customers to collect information/stipulations needed for fundingFollow up with customer post-sale to help facilitation or ensure completion of AMO installsHandle customer inquiries related to financing, warranties or other customer service issuesTrack all customer requests in Salesforce AdministrativeOrganize and ensure accuracy and completion of all paperwork for each customer transactionBreak down and package deals to send to shared servicesAssist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepanciesComplete monthly reporting for shared services and managementComplete and send DMV paperworkFollow up with recon on previously ordered keys and manuals for current dealership inventoryAccounts payable and receivable supportTag and title follow up for current dealership inventoryAssist with ECOA (Equal Credit Opportunity Act) File review Finance SupportReview credit applications for accuracy and complianceComplete final sale paperwork with customers (obtain signatures)Follow up with lenders on all funding, including discrepancies, delays or questions
Equal Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years of age Must be able to read and speak EnglishMust have valid driver's license with no more than two moving violations and/or at-fault accidents on driving record in the past three yearsNo drug or alcohol related conviction on driving record in the past five years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
High School Diploma or GEDMinimum 6 months customer service experienceProficiency in Microsoft Word and Excel productsMust be willing to accept the pay rate of $18/hrApart from religious observations, must be able to work the following schedule: Monday - Friday 9:00 am - 6:00 pm