Job Overview:

This position serves as a liaison for an extensive variety of laboratory customers and plays a critical role in procuring quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing according to CLIA, TJC, and CAP guidelines. Additionally, this role may involve performing EKGs on outpatients. The position requires making and receiving telephone calls, gathering necessary data for service and billing, answering questions, and resolving issues. It also involves completing documentation to meet OIG compliance guidelines, which includes accurate interpretation and transcription of physician orders and LIS/HIS order entry.

Key responsibilities include:

   * Serving as a liaison for a wide range of laboratory customers.

   * Procuring quality specimens from patients for diagnostic testing.

   * Performing EKGs on outpatients as needed.

   * Handling customer communication, gathering data for service and billing, answering questions, and resolving issues.

   * Completing documentation to meet compliance guidelines, including interpreting and transcribing physician orders and entering them into LIS/HIS systems.

   * Receiving incoming specimens, entering patient demographics and test orders, labeling specimens, and distributing them to appropriate lab departments for testing.

Job Requirements:

   * High School Degree or GED

   * 1-2 years experience in a clinical patient care role

   * Basic Life Support (BLS) certification

Job Responsibilities:

   * Perform supply, equipment, and environmental-related tasks such as stocking rooms, cleaning equipment and patient/procedural rooms, and transporting dirty and clean surgical supplies to and from central supply. Assist in dropping sterile items onto sterile fields and report problems to leadership.

   * Assist with patient preparation, including placing patients in gowns, clipping procedural access sites, performing EKGs, and performing surgical cleansing with wipes and discharging procedural patients under RN supervision. Respond to patient call lights and report relevant information to the appropriate leader/RN.

   * Engage and communicate with team members in alignment with the TriHealth Way of Serving.

   * Maintain a safe environment, comply with infection control policies, report safety hazards, demonstrate knowledge of patient safety during transportation, and adhere to emergency policies and procedures.

   * Perform clerical tasks and relieve the unit coordinator when necessary, reporting completed tasks to the supervising RN.

Other Job-Related Information:

   * Training will be provided for carrying out verbal orders for ECG input and signing off, as well as care aspects for adult patients.

Working Conditions:

Bending: Frequently

Climbing: Rarely

Concentrating: Frequently

Continuous Learning: Occasionally

Hearing (Conversation): Consistently

Interpersonal Communication: Consistently

Kneeling: Frequently

Lifting (<10 Lbs.): Consistently

Lifting (50+ Lbs.): Rarely

Lifting (<50 Lbs.): Occasionally

Pulling: Frequently

Pushing: Frequently

Reaching: Frequently

Sitting: Rarely

Standing: Consistently

Stooping: Frequently

Talking: Consistently

Thinking/Reasoning: Frequently

Use of Hands: Consistently

Color Vision: Frequently

Visual Acuity (Far): Consistently

Visual Acuity (Near): Consistently

Walking: Consistently

TriHealth SERVE Standards and ALWAYS Behaviors:

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

Welcome everyone by making eye contact, greeting with a smile, and saying "hello."

Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.

Refrain from using cell phones for personal reasons in public spaces or patient care areas.

Excel: ALWAYS…

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.

Offer patients and guests priority when waiting (lines, elevators).

Work on improving quality, safety, and service.

Respect: ALWAYS…

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone’s opinion and contribution, regardless of title/role.

Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

Value the time of others by striving to be on time, prepared, and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.

Engage: ALWAYS…

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members, and the community.