**Details** + **Department:** Applications and Platforms + **Schedule:** Full-Time Monday - Friday 7-5pm CT/on-call at times + **Location:** Remote **Benefits** Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community _*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics._ **Responsibilities** **Characteristics:** Looking for a self-motivated individual that can create a plan of work and follow it through to completion while working with Ascension Technologies and our clinical partners. This person is adaptable, has strong collaboration skills, able to influence others, presents with positivity, and is well spoken. **Work Schedule:** Monday through Friday, between the hours of 7:00 AM - 5:00 PM CST (some flexibility in arranging start/stop times with direct supervisor). Occasional weekends, evenings or nights as part of a team on-call schedule required to provide remote clinical support for urgent issues. **Key responsibilities:** + Establish trust and build strong relationships with technical, clinical, and vendor partners. + Acknowledge customer problems by listening, clarifying, and responding effectively. + Manage customer expectations and ensure prompt and complete customer service. + Able to communicate with various levels of users within the organization + Troubleshoot most application problems independently + Ability to write fundamental documentation in a clear, concise manner and according to standards. + Share knowledge effectively within the work team. + Willing and able to learn new technology applications and workflows. + Ability to identify and document a problem that displays the importance and relevance for the health system. **The ideal candidate will have:** + Minimum of 5 years experience with Hemo applications. + Knowledge in supporting Merge Hemo, Change Healthcare Hemo, GE ComboLab/CardioLab and Philips XIM. + Knowledge and experience with analyzing HL7 and billing DFT messages. + Understanding of integration between Hemo applications and bedside monitoring devices. + Knowledge of networking between hardware and software and Active Directory domain structure. + Knowledge and experience in writing SQL queries. + Knowledge in Merge UDR reporting. **Requirements** Education: + High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. **Additional Preferences** No additional preferences. **Why Join Our Team** When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. **Equal Employment Opportunity Employer** Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. **E-Verify Statement** This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)