At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!
FTE: 1.000000
Shift: Days
Location: PAVILION
Summary:
The Care Associate provides non-clinical medical practice management support to the outpatient medical offices. Responsibilities include phone management, appointment scheduling, and computer data entry. Greets customers and delivers a positive patient experience through efficient patient registration, creating a friendly atmosphere, and promoting teamwork throughout the medical practice.
Experience/Education Requirements:
High school diploma or its equivalent requiredExperience in a physician office or other healthcare setting preferredAbility to spell, alphabetize and count accuratelyAbility to work in an automated environment requiredMedical terminology required.Insurance and authorization process knowledge helpful.2-3 years experience in customer service/receptionist.Must be able to type 35WPMLicense or Certification Requirements:
None
Responsibilities:
Acknowledges and greets all customers timely with a professional and friendly demeanor.Answers incoming calls promptly and ensures customer questions and concerns are addressed efficiently, and takes accurate messages.Assists patients with electronic registration wtihin the clinic setting.Assists with confirming all appointments.Scans patient records, test results, and other paperwork timely and accurately.Keeps front desk and reception areas ready for each working day and fully operational at the start of business hours.Maintaining pleasant, friendly and professional demeanor with all employees, patients, guests, vendors and visitors of Riverside Health Care.Maintains current knowledge of insurance coverages.Performs accurate computer data entry of patient demographics.Register patients according to clinic protocols including insurance verification and collecting payments.Schedules patient clinical and diagnostic appointments.Documents missed appointments in patient record.Collects information and supports the organizations quality measures and health maintenance.Ensures patient work queues are worked timely.
Education:
Essential:
* HIGH SCHOOL DIPLOMA
Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.
Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.
Other information:
Exposure/Sensory Requirements:
Exposure to:
Chemicals: Copy machine toner, fax machine toner, household cleaners.
Video Display Terminals: Extreme
Blood and Body Fluids: Some potential due to vomit, coughing, but the use of Universal Precautions and protection reduces risk.
TB or Airborne Pathogens: Exposure to patients.
Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Needed for presentations/training, telephone communication, facilitate meetings.
Vision: Needed to read memos and literature.
Smell: Electrical/fire safety.
Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
Touch: Need to write, do computer entry, filing.
Activity/Lifting Requirements:
Average Hours per Week: 40
Shift: Days/Evenings
Percentage of time during the normal workday the employee is required to:
Sit: 80%
Twist: 0%
Stand: 10%
Crawl: 0%
Walk: 5%
Kneel: 0%
Lift: 2%
Drive: 0%
Squat: 1%
Climb: 0%
Bend: 2%
Reach above shoulders: 1%
The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Occasionally
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Occasionally
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Carry charts from file cabinets to exam room or desk; stock rooms with supplies, carry supplies from med room to patient room. Place supplies in cabinets, move chairs and boxes.
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 10
Twist: 1
Stand: 10
Crawl: 0
Walk: 3
Kneel: 0
Lift: 1
Drive: 0
Squat: 1
Climb: 0
Bend: 1
Reach above shoulders: 2
Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 70%
Pushing & pulling Normal weight: 50-200#
Fine Manipulation: Writing, calculator, and computer keyboard.
Repetitive use of foot or feet in operating machine control: Not Required
Environmental Factors & Special Hazards:
Environmental Factors (Time Spent):
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Odors
Special Hazards:
Protective Clothing Required: None