Provides leadership for the Care Management Department in understanding, supporting, and reflecting the Mercy Mission. In conjunction with the Director; plans, coordinates, facilitates and evaluates Case Management/Social Work Services that contribute to the successful achievement of Mercy Medical Center. Integrates and coordinates care of individuals across the healthcare continuum. Facilitates the interdisciplinary plan of care in order to meet multiple service needs, promotes continuity through elimination of fragmentation of care/service, and facilitates the effective utilization of resources. Serves as educator and a central source of communication for the individual and their support systems. Supports functions and goals of the ACO and CIN.
ESSENTIAL FUNCTIONSCommunication and Interpersonal Skills: Promote positive relationships with physicians, hospital staff, patients, families, and the public to enhance perceptions of patient care.
Resource Management: Assist in managing resources to achieve quality and financial goals.
Problem Solving: Investigate and resolve barriers to ensure successful outcomes.
Caseload Evaluation: Adjust caseloads based on organizational needs.
Information Sharing: Keep Care Management RNs and social workers informed of institutional updates and departmental communications.
Professional Development: Maintain current clinical expertise and promote growth among colleagues.
Support for Leadership: Assist the Director with personnel evaluations, timekeeping, employee counseling, disciplinary actions, hiring, orientation, and maintain accountability for assigned areas.
Accreditation Support: Help the Director with departmental accreditation requirements.
Comprehensive Assessment: Conduct thorough evaluations of individuals' health statuses, including clinical conditions and support systems, to identify needs and make appropriate referrals.
Interdisciplinary Coordination: Monitor and coordinate care plans that involve the individual and their support services throughout the healthcare continuum.
Documentation: Accurately document case management plans, addressing clinical needs, barriers to care, and resource utilization in a timely manner.
Financial Knowledge: Demonstrate understanding of financial and reimbursement processes to manage medical costs effectively.
Length of Stay Management: Address issues related to length of stay and level of care compliance.
Patient and Family Education: Provide information to individuals and families about benefits, resources, levels of care, and transition processes across the healthcare continuum.
Adaptability: Modify case management approaches based on patient/family progress and feedback.
Data Collaboration: Work with physicians, directors, and staff to collect and report data for evaluating outcomes and improving quality and efficiency.
Additional Duties: Perform other functions as needed to support patients, families, and departmental goals. Responsibilities may be adjusted at the discretion of the Director.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIREDExperience: Minimum of three years of clinical experience as an R.N. or Social Worker, working with multidisciplinary teams.
Licensure: Licensed as an R.N. or L.I.S.W. by the State of Iowa.
Certification: Specialty certification preferred.
Training: Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.