At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Summary of Primary Function** This position will provide direct administrative assistance to the Care Coordination Team that promotes patient care and services. Will interact with patients at times at the direction of a licensed Care Coordination team member to provide assistance in scheduling and accessing information. **Essential Functions** + Provides community based support and assistance to patients and staff to implement care plan as deemed necessary by the Care Coordination Team. + Assist clinical and administrative staff in for preparing patient appointments (pre-visit planning) + Act as a resource to patients and families, providing answers to frequently asked questions and suggesting educational materials using Care Coordination Team Protocols + Maintain comprehensive progress notes for each patient interaction + Maintains good working relationships with and knowledge of applicable community services + Utilize interpersonal skills and community resources to effectively advocate for individual in the communities served + Maintains required data and documentation and prepares required report for the Care Coordination Team + Perform duties with minimal supervision. May be required to occasionally work irregular hours, attend other job related meetings, and perform other duties as assigned + This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. + Patient Population + Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. + Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. **Employment Qualifications** **Education Qualifications** Required Minimum Education: HS or GED Preferred Education: Associates Degree Specialty/Major: Healthcare or LPN **Licensing/ Certification** Licensure/Certification Required: None Licensure/Certification Preferred: Medical Assistant or higher **Minimum Qualifications** Minimum Years and Type of Experience 1 year experience in community or ambulatory care based setting. **Other Knowledge, Skills and Abilities Required** Works well in a Team Setting. Excellent interpersonal communication skills. Strong analytical, data management and computer skills. Experience with database entry. Highly organized and detail oriented. Accepts responsibility and follows through on projects and activities **Other Knowledge, Skills and Abilities Preferred** Experience in a healthcare related environment working with patients, families, and providers Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com