Inova Juniper Program – Mt Vernon / Alexandria | Juniper Program | Care Coordinator 3 – Bilingual | Full time Monday – Friday 8 am – 5 pm 

Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Featured Benefit

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities

Responsible for answering and mitigating calls and providing intake services on Specialty Lines. Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciated sub-specialty service at client facilities. Coordinates with physicians, nurses, and other staff to affect smooth admission processes. Reads, reviews, and interprets multiple documents requesting services. Interact with client facility staff over the telephone to intake calls. Maintains multiple databases pertinent to their service line. Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required Accurately searches and inputs patient information into client Electronic Health Records (EHR). Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats. Notifies management of problems, concerns, and compliments received in real time. Generate performance reports using computer software. May perform additional duties as assigned

Minimum Requirements

Education:

High School or GED

Experience:

2 years call center clinical education/experience equivalent to an EMT or higher (Preferred) 

Skills:

Exceptional attention to detail Able to operate effectively both individually and in a team environment Effective written, spoken, and interpersonal communication skills Ability to sort, prioritize, and act on information received from various written and/or verbal sources in a fast-paced environment Basic knowledge of medical terminology Must be bilingual in Spanish