“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

 

Job Summary

The Care Coordinator will ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively. The Care Coordinator will work with Sanitas policies and procedures to be the point of contact between the health insurance carrier or hospital and Sanitas facilities. The Care Coordinator plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services. In addition to responsibilities within a single facility, this role often extends to cover multiple centers. 

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly. Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations. Engage and attract patients, solve problems and work as a team with the rest of the staff to provide the best customer service possible. Maintain a patient care database by entering new information as it becomes available; verify findings and reports; back up data. Ensure compliance with healthcare regulations and standards. Orient and educate patients and their families by meeting them. Explain the role of the patient care coordinator and initiate the care plan. Provide educational information in conjunction with direct care providers related to their health conditions treatments, procedures, medications reconciliation, available resources. and continuing care requirements. Develop interdisciplinary care plans and other case management tools by participating in meetings. Coordinate information and care requirements with other care providers resolving issues. Encourage Participation, creating an environment where all participants feel comfortable expressing their thoughts. Encourage open dialogue and active participation.