Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Care Coordinators coordinate the day-to-day implementation to fulfill identified long-term care needs and outcomes by providing the participant with flexible and individualized support that meets contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Consultant works with members on plan/budget development, submission, and revision.

JOB DUTIES

Assists members in planning, securing and directing self-directed supports.
Conflict resolution, interpersonal skills, respecting member direction, and cultural differences
Recruiting, screening and/or interviewing potential SDS employees or providers
Recognizing abuse and neglect and reporting requirements
Identify the strengths, capacities, preferences, needs, and desired measurable outcomes of the member
Assist clients in finding and connecting with community resources.
Assistance in planning or coordinating services for life transitions, employment opportunities, and other areas of need.
Assistance in connecting to resources to find accessible, affordable housing
Assisting adults and children with disabilities, chronic health conditions, and elderly to regain independence and skills to maintain a suitable quality of life.
Comply with all home safety requirements
Apply a person-centered approach to keep the client at the center of all program functions
Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
Assist clients with plan/budget development, submissions, and revisions
Reviewing/verifying time sheets prior to submission to the fiscal management agency.
Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Provide services in a manner which honors member’s rights such as consideration for member preferences
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise, and complete special projects including, but not limited to developing and implementing care plans
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Enroll clients and employees in services, including the development of the service/support plan and budget
Orient and educate clients on current program roles and responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as required by the program rules
Travel to and from Client homes or other destinations to meet with Clients
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in Customer Relationship Management (CRM) database
Compile information for internal or external auditors
Bilingual preferred in various locations
Other duties as assigned

QUALIFICATIONS

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
6 years’ experience serving individuals with disabilities preferred
Combination of education and experience
Must have reliable transportation. If the employee will be driving, a valid driver's license and auto insurance is required.
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
Must be comfortable working with members with behaviors
Managing verbally or physically aggressive situations without injury to clients and staff, using verbal intervention/de-escalation skills, remaining calm, exercising judgment, and avoiding unnecessary physical force and abusive language
Have an empathy-led mindset
Have a working knowledge of computers
Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.