Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANYConsumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
Care Coordinators coordinate the day-to-day implementation to fulfill identified long-term care needs and outcomes by providing the participant with flexible and individualized support that meets contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Consultant works with members to navigate their self directed services.
JOB DUTIES
Assists members in planning, securing and directing self-directed supports. Conflict resolution, interpersonal skills, respecting member direction, and cultural differences Recruiting, screening and/or interviewing potential SDS employees or providers Recognizing abuse and neglect and reporting requirements Identify the strengths, capacities, preferences, needs, and desired measurable outcomes of the member Assist clients in finding and connecting with community resources. Assistance in planning or coordinating services for life transitions, employment opportunities, and other areas of need. Assistance in connecting to resources to find accessible, affordable housing Assisting adults and children with disabilities, chronic health conditions, and elderly to regain independence and skills to maintain a suitable quality of life. Comply with all home safety requirements Apply a person-centered approach to keep the client at the center of all program functions Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines Reviewing/ verifying time sheets prior to submission to the fiscal management agency. Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs Provide services in a manner which honors member’s rights such as consideration for member preferences Promote cohesiveness in the office environment Support day-to-day operations and client advocacy Collaborate with stakeholders regarding the delivery of services Comfortable with public speaking Communicate effectively Comply with applicable legal requirements, standards, policies, and procedures Conduct advanced reporting and oversight activities Demonstrate dependability Demonstrate effective problem-solving and decision-making skills Exhibit computer efficiency Handle complex service programs and special projects Maintain necessary skills and knowledge to coordinate workflow Market services to referral sources Participate in professional development and training activities Prioritize and multitask effectively Provide excellent customer service to internal and external clients Represent the company at stakeholder meetings, health fairs, and provider fairs Supervise deliverables and ensure timely completion of projects Orient and educate clients on current program roles and responsibilities Train and assist clients in timecard submission Assist clients with eligibility requirements, as required by the program rules Travel to and from Client homes or other destinations to meet with Clients Conduct necessary client assessments and contacts Maintain timely and proper documentation in Customer Relationship Management (CRM) database Compile information for internal or external auditors Bilingual preferred in various locations Other duties as assigned
QUALIFICATIONS
Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred but not required 2-3 years’ experience serving individuals with disabilities preferred Combination of education and experience is allowed Must have reliable transportation. If the employee will be driving, a valid driver's license and auto insurance is required. Must be comfortable working with members with behaviors Managing verbally or physically aggressive situations without injury to clients and staff, using verbal intervention/de-escalation skills, remaining clam, exercising judgement, and avoiding unnecessary physical force and abusive language Have an empathy led mindset Have a working knowledge of computers If working remote/hybrid employee must provider their own reliable internet service
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.