Clinical Care Coordinator 1

Job Description: Primary responsibility is to make 25+ outreach calls per day to Medi-Cal members to offer care management services.  Each member

requires at least three outreach calls and one letter to offer care management services within a week. The person will document each call attempt, send a

letter, and document call outcome into the Care Connect system with notes. If the member is unable to reach after three call attempts, then the case will be documented and closed in the care connect system using our processes.  If the member is reached, the person will complete a short questionnaire with the member on the phone. then the member will be offered care management services using a script and sent to a nurse for follow up.  The person will be required to organize their case load of members to ensure that each member has been outreached to at least three times prior to closing.  We are using excel spreadsheet to track calls and outcomes as well as the Care connect system. The person will be asked to check other internal systems for contact (phone numbers) for members on our service. 

Software Skills Required: Microsoft Teams, Excel, Care Connect EMR system

Education Required: High School Diploma or Equivalent

Required Experience:

One year working in a managed care environment or health insurance Excellent telephonic communication and customer service Ability to use and document in multiple computer systems efficiently

Preferred Skills (Nice to Have):

Experience working with Medi-Cal population Working knowledge of community resources

Work Environment: Fully Remote - MUST LIVE IN CALIFORNIA

Schedule: Monday - Friday, 8am to 430pm

Contract Term: 6 months to start - high probability of being extended or brought on direct

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 19, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.