BCforward is currently seeking a highly motivated Care Coordinator II for an opportunity in Remote FL!
Position Title: Care Coordinator II
Location: Remote FL
Anticipated Start Date: 10/21/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Months of contract with possible extension
Pay Range: $24 - $25/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
**Position Purpose:**
The Care Management Support Specialist plays a crucial role in supporting care management activities and the teams assigned to members. This position ensures that services are delivered effectively by healthcare providers and partners, achieving continuity of care and high member satisfaction. The role involves member outreach through telephone or home visits, documenting care/service plans, and addressing any questions or concerns related to recommended care.
**Key Responsibilities:**
- Conduct outreach to members via phone or home visits to engage them in their care/service plans, discussing next steps, available resources, and ongoing education.
- Coordinate care activities in alignment with care/service plans, collaborating with healthcare and community providers, as well as members and caregivers, to accommodate changes or progress.
- Address various member and provider inquiries related to care/service plans, providing support as needed.
- Communicate with care managers, practitioners, and other stakeholders to facilitate member services and ensure continuity of care.
- Support the performance of service assessments/screenings and document members' care needs.
- Maintain and document member records in compliance with state and regulatory requirements, ensuring accurate distribution to providers.
- Adhere to standards of practice and policies in line with contractual requirements and regulatory guidelines.
- Identify member needs and make referrals to Care Managers, community-based organizations, and Disease Managers.
- Provide education on available benefits and resources.
- Perform other duties as assigned.
- Comply with all organizational policies and standards.
**Education/Experience:**
- High School diploma or GED required.
- 1-2 years of related experience preferred.
- Experience in a call center environment is a must.
- Knowledge of medical terminology is essential.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 229188 when responding to this ad.
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