Welcome page Returning Candidate? Log back in! Care Coordinator Non Clinical - WFH Remote Job Locations US-NC-Mooresville Requisition ID 2024-115810 Position Division All Divisions Location Gentiva Category Administrative/Clerical Requisition Post Information* : External Company Name Gentiva Position Type Full-Time Location : City Mooresville Location : State/Province NC Our Company

 

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

 

 

Overview

We are looking for a Care Coordinator Non Clinical to join our team. This position will directly report to the Director Contact Center and is responsible for taking non clinical inbound calls and escalation to a nurse, as well as to support referral coordination for patients who need Gentiva Services.

Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.Assists in admissions process by working closely with the Gentiva branch staff to follow up on patient admission status. About You Associate degree preferredMinimum of 1 year working in a healthcare related field or healthcare call centerINTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable. Excellent analytical and problem-solving skills.Ability to learn and master information related to locations and services of client.Outstanding computer skills. Good time management skillsGood working knowledge of home health, hospice and palliative care servicesAbility to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills. We Offer

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity.  Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

 

Salary Range – $21 - $23

 

Full Time Employee Benefits:

Medical, Dental, VisionWellness Program and Resources401k matchPTOFMLA, ADA and other federal and state required leavesShort/Long Term DisabilityHSA ContributionMileage or Fleet Car ProgramCell Phone Reimbursement (for eligible roles)Short Term Incentive (for eligible roles)Tuition Reimbursement Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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