Position Summary:

Responsible for ensuring the well-being and safety of participants, accompanies appointments and other arrangements related to program services and ensures that participants receive appropriate services.

Essential Job Functions:

Monitor and document clients’ physical and emotional conditions, noting progress and any changes, and report to the treatment team to support individualized care plans. Monitors and observes clients, ensures their safety and well-being, and provides motivational enhancement and educational support and guidance to assist them in meeting their housing goals. Conducts crisis management and de-escalation techniques. Understanding of the HUD housing first concepts. Provide empathetic and respectful companionship, supporting clients in their personal development and fostering a sense of belonging within the community. Completes intake screenings and admission forms and other documentation as assigned. Completes required documentation, including progress notes, behavioral observations, staff logs, incident reports and other documentation appropriately and within stated timeframes; enters data into the client’s files. Encourage and assist clients in participating in community activities, group therapy, and other interventions designed to enhance social skills and personal growth. Ensure clients’ living spaces are clean and organized, promoting a sense of responsibility and respect for shared spaces within the program. Facilitates didactic (educational) groups and understands concepts taught. Accompany clients to appointments, activities, and other offsite locations. Conducts routine and random urine drug analysis, contraband searches and other activities designed to ensure the integrity of the community and documents findings. Respond to crises with calm and effective interventions, using de-escalation techniques and providing immediate support to maintain a safe environment. Adhere to facility policies and procedures related to safety, confidentiality, and ethical standards, ensuring a secure and trusting environment for clients. Engage in ongoing training and professional development to enhance understanding of principles and effective housing practices. Foster a supportive community atmosphere by promoting positive interactions among clients, encouraging peer support, and upholding the values of mutual respect and shared responsibility. Accurately record and maintain documentation related to any incidents or observations in alignment with program services. Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and Perform any other duties as assigned. Participates in group and individual supervision sessions, client staffing’s and other meetings as directed. Participates in mandatory training; remains current with new or revised policies, procedures, and responsibilities. Serves as member of Quality Improvement Team and conducts assigned quality improvement activities. Other duties and activities as assigned.