Under the direction of the Case Management leadership team, will work collaboratively with the Social Workers (SW), RN Care Managers (RN-CM), Utilization Review RN's (UR-RN) and Payer Denial Specialists by performing multiple administrative supportive duties that facilitate a seamless transition of patients from the inpatient hospital setting, using current knowledge of hospital processes and community services. This position requires frequent contact with patients and families including but not limited to hospital staff, community resource agencies and payer representatives. Will work collaboratively with the inpatient and outpatient case management teams to provide evaluation and assessment of patient needs. Duties involve both direct (in person) and indirect (via phone) patient care activities. This position requires the individual to take initiative, be proficient, and have strong decision-making skills, organizational skills, communication skills and a commitment to quality and excellence in service.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Hobbs Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

Bachelor's Degree. 2 years Experience in customer service, patient education, and/or patient engagement.

Preferred qualifications:

1 year Experience in a healthcare setting. 1 year Experience in managed care of case management.

 

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.