BCForward is currently looking for Care Management Support Coordinator II (Remote)
Position Title: Care Management Support Coordinator II
Location: Remote
Duration: 07 Months contract
Estimated Start Date: 10/7/2024
Pay Range: $19.00/hr
Shift Timings: 8am-5pm EST
Position Purpose:
Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
Education/Experience:
Requires a High School diploma or GED Requires 1 - 2 years of related experience Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service May apply working knowledge of assigned health plan(s) activities and resources Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs Performs other duties as assigned High Volume Outbound 65 calls daily Fluent in Spanish Required at least 2 years health care experience and call center metric experience preferred.Required Skills/Experience:
Some Call Center Work or Phone Work
2+ years role in health care industry(i.e. medical office, medical assistant, medical customer assistance. etc.)
Fluent in Spanish
Preferred Skills/Experience:
Due to the nature of our work, experience with high volume of outbound calls in a call-center environment and self-motivation is highly preferred (Ex: 70+ calls daily)
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 228567 when responding to this ad.
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