Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II Job for an opportunity in Remote (Only in NY)!

Position Title: Care Management Support Coordinator II

Location: Remote (Only in NY)

Anticipated Start Date: 01/06/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 2 Months

Job Type: [FULL TIME (>%3D30 HRS WEEKLY), [CONTRACT], [ON-SITE]

Pay Range: [15.00] - [19.00]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

Healthcare Customer Service Experience with Metrics Job Description:

Position Purpose:
The Care Management Support Coordinator II provides vital administrative support for care management activities. This role involves conducting outreach, managing inbound calls, scheduling services, and acting as a liaison for members, providers, and internal staff. The coordinator ensures compliance with state and regulatory guidelines while maintaining high-quality member and provider interactions.

Key Responsibilities:

Conduct outreach to members by phone to assist with care plan next steps, address questions, and provide ongoing education about health plan and community resources. Resolve inquiries and concerns from members and providers, including explaining care plan procedures and protocols. Facilitate member onboarding by sending welcome letters, program materials, and correspondence to foster strong member/provider relationships. Document and maintain non-clinical member records in compliance with state and regulatory standards. Connect members to health plan and community resources to address Social Determinants of Health (SDOH) and enhance care quality. Support daily administrative tasks, including scheduling, member communication, and reporting. Ensure compliance with organizational policies and standards while performing all duties. Perform additional duties as assigned.

Education and Experience Requirements:

Required: High School Diploma or GED 1-2 years of relevant experience Customer service skills, including call handling and issue resolution Preferred: Some college education Healthcare industry experience Familiarity with performance metrics

Technical Skills:

Proficiency with MS Office Suite (Word, Excel, Outlook, etc.) Ability to navigate and use member care systems after training

Performance Expectations:

Complete a minimum of 25 member outreach calls daily. Maintain accurate documentation of member interactions and records. Deliver high-quality service in alignment with care management goals and regulatory standards.

Key Attributes for Success:

Strong interpersonal and communication skills Detail-oriented with excellent organizational abilities Familiarity with healthcare and community resources Ability to work independently in a remote setting

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 232080 when responding to this ad.

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