Care Management Support Coordinator II

BC Forward is looking for Care Management Support Coordinator II

Job Title: Care Management Support Coordinator II

Location: Remote (MST preferred, EST acceptable with strict shift adherence)

Duration :6+ months

Pay Rate: $24/hour

Target Start Date: 04/07/2025

Position Purpose:

The Care Management Support Coordinator II provides administrative support for care management activities, including member outreach, inbound call handling, and scheduling services. This role serves as a key point of contact for members, providers, and internal staff to address inquiries and ensure regulatory compliance in documentation and service coordination.

Key Responsibilities:

Conduct outreach calls to members to discuss care plans, available resources, and next steps. Address member and provider inquiries regarding care coordination, scheduling, and educational resources. Assist members in connecting with health plan and community resources to ensure high-quality service. Maintain non-clinical member records and documentation in compliance with regulatory standards. Support member onboarding by sending welcome letters, educational materials, and other relevant correspondence. Work within multiple systems while handling inbound call queues efficiently. Ensure timely and accurate documentation of all interactions in Virtual Health. Provide front-line support to explain care plan procedures, protocols, and next steps. Monitor Social Determinants of Health (SDOH) needs and make necessary referrals. Comply with all organizational policies and regulatory requirements. Perform other administrative duties as assigned.
Qualifications & Requirements:

Education:

High School Diploma or GED required.Experience:

Minimum 2 years of inbound call center experience (Mandatory). Customer service experience, with strong listening and documentation skills. Ability to multitask and navigate multiple systems simultaneously. Technical Skills:

Basic understanding of Microsoft Office applications.
Work Schedule & Expectations:

Work Location: Remote (MST preferred; EST candidates must adhere to the designated shift). Performance Metrics: Handle at least 80 inbound calls per month. Maintain an average call answer speed of under 30 seconds. Meet monthly performance and customer service benchmarks.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235333 when responding to this ad.

Get job alerts by email. Sign up now! Join Our Talent Network! Job Snapshot Employee Type Contractor Location Peoria, AZ (Onsite) Job Type Health Care Experience Not Specified Date Posted 02/12/2025 Apply to this job. Think you're the perfect candidate? Apply Now