We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job leads the daily operations of all personnel and processes within the care management department. Plans and organizes all care management functions, including training, purchasing, and assisting with the budget process. Leads initiatives to improve processes, meet departmental goals, and maximize efficiency.

Education

Required –

Masters degree in Social Work (MSW). A current RN or LPN license in the state of practice will be accepted in lieu of the degree requirement.

Work Experience

Required – 

3 years of utilization and/or case management experience with either a MSW, RN or LPN license,.

Certifications

Preferred –

Current Licensed Practical Nurse (LPN) license in state of practice or Current Registered Nurse (RN) license in state of practice.

Knowledge Skills and Abilities (KSAs)

Proficiency in using computers, software, and web-based applications.

Effective verbal and written communication skills and ability to present information clearly and professionally.

Strong interpersonal skills.

Understanding of financial statements sufficient to analyze trends and make recommendations.

Working knowledge managing within a budget.

Deductive reasoning skills and ability to anticipate issues that adversely impact the function of the department and to solve problems.

Excellent decision-making, delegating, and technical writing skills.

Leadership skills and ability to foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.

Ability to work calmly under pressure, meet project deadlines, work independently, set priorities, and maintain complete confidentiality.

Ability to work flexible schedule, such as nights, evenings, weekends, holidays, extended shifts, etc.

Job Duties

Guides care management staff in all daily operational performance matters.

Uses all available financial and performance management information to monitor and measure the performance of the department as a team as well as the individual performance of team members.

Serves as model in customer service matters and educates care management staff in delivering outstanding customer service.

Strategizes with leadership in order to achieve departmental and organizational goals.

Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following:  Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information. 

Affirmative Action Policy Statement