**Job Overview** This position works under the supervision of the professional nurse and collaborates to meet the needs of the patient within the scope of the role. Responsibilities may include assisting in direct patient care, providing environmental support, facilitating patient safety, and perform a variety of day-to-day clerical activities. This position assists with ensuring a continuous, efficient and smooth patient flow. Serves as a liaison between staff and patients with both clinical and administrative responsibilities. **Location** : High Pointe House **Hours** : Per Diem (Weekends Required) **Job Description** **Minimum Qualifications** **:** 1. High School diploma or equivalent. 2. Certified Nursing Assistant (CNA) or Home Health Aide Certificate from an approved certifying organization. 3. One (1) year of experience in health care or nursing. **Duties and Responsibilities** **:** The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. + Prepares patients for examination and treatment in a timely manner, including: obtain vital signs, urinalysis and blood glucose, microalbumin, and A1C. Obtain, document and reconcile allergy and medication lists. Collect and prepare specimens and relevant documentation for transportation to off-site laboratory, assuring accuracy in labeling and documenting. + Assists with any office examinations/procedures/tests/treatments. Administers appropriate injections to patients of all ages and draw blood specimens, following office & CDC guidelines. Maintain patient education resources and provide instruction and education to patients as instructed by providers. + Anticipate necessary labs, reports and consults the provider may need. Reconcile all lab results in EMR. Send out patient reminder letters and maintain patient compliance scheduling. + Prepare and replenish medical supplies including vaccine inventory and monitor medication refrigerator temperatures based on DPH requirements. + Follow DPH protocols regarding safe keeping of all medications and vaccines. + Clean and sterilize instruments and maintain diagnostic equipment. Quality control and record on all in-house testing i.e. urine, strep, blood glucose monitors and pregnancy controls. Report any malfunctions to BioMed. Arrange for any replacement / upgrades to all medical devices. + Facilitate daily operations and responsibilities of the day-to-day patient flow within each designated area, acting as the first level “go-to person” for the providers, clinical and clerical staff regarding troubleshooting issues such as patient complaints, billing questions, registration issues + Assists with provider schedules and staff schedules. Coordinate and/or provide appropriate coverage for vacation requests and sick calls. + Acts as Electronic Medical Record “Super User”, attending regular EMR training sessions, distributing new information or workflows to providers and staff and training of new staff members on EMR. + Participates in the interviewing, hiring and performance evaluation of staff, providing on-going useful, objective and constructive input. Facilitate the orientation of new and per-diem staff, including: creating orientation schedule and training of both clinical and clerical duties. + Works to foster and facilitate a respectful and collaborative relationship between nursing team and MA team in order to successfully meet site specific and organizational goals. + This position will act as a “subject matter expert” in the roles, duties, scope of practice, and work flows for other staff members. Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .