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Medical, Dental and Vision BenefitsContinued EducationPTO PlanRetirement PlanningLife InsuranceEmployee discounts

Position Summary: This position will be responsible for providing the highest level of support when answering phones, managing the client open visits and alert report, providing resolution to missed visits, short and long visits and high priority alerts and providing urgent and immediate care to each caller’s situation. This position is also responsible for making scheduling changes and updating notes and making schedule adjustments within the scheduling system to ensure all clients are served timely and as required.

SCHEDULE: Remote

Monday OffTuesday 4pm-9pmWednesday 5am-10amThursday OffFriday 4pm-9pmSaturday 9am-6:30pm/ lunchSunday 9am-6:30pm/lunch33 hours

Essential Duties:

Effectively respond to all inbound calls per day related to scheduling changes from clients and employeesResponsible for the coordination of care between caregivers and clients to ensure all visits are filledAbility to prioritize and manage multiple conflicting responsibilities on a daily basis (Eliminating Missed Visits, Open Visits, Call Offs, PTO requests) and navigate multiple systems and processes, using all available tools and resources to ensure all immediate client needs are metMake outbound calls to Home Care Aides, Clients and Branches to ensure resolution to scheduling issues and gapsMeet all key performance metrics and standards as defined for the contact center for quality, productivity and where appropriate, revenue generation and retentionUnderstand and follow proper phone etiquette and call techniques, providing exemplary service in every phone interaction and ensure professional follow up communication for all involved in schedule changes – Client, Branch, Home Care Aides and Leadership personnel as neededAbility to lead meetings with assigned branches on a daily and weekly basis as neededMaintain call and/or email Quality Assurance standards, to ensure the correct amount of care is provided to our clientsMaintains a high degree of confidentiality at all times due to access to sensitive informationMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the departmentFollows all Medicare, Medicaid, and HIPAA regulations and requirementsAbides by all regulations, policies, procedures and standardsPerforms other duties as assigned

Performance Responsibilities:

Maintains positive internal and external customer service relationshipsMaintains open lines of communicationPlans and organizes work effectively and ensures its completionMeets all productivity requirementsDemonstrates team behavior and promotes a team-oriented environmentActively participates in Continuous Quality ImprovementRepresents the organization professionally at all times

Position Requirements & Competencies:

High School diploma required, Associates Degree in Business or related field is preferred1 year of data entry, customer service and/or billing and payroll experience in a fast paced environment, health care experience preferredMust have reliable WIFI and quiet workspaceMust be proficient in Microsoft Outlook with strong reading, writing and problem solving skillsAttention to detail; ability to understand and comply with program/contract policies and proceduresBilingual is a plus, but not requiredTeam oriented problem solving skills

To apply via text, text 6993 to 334-518-4376.

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