ESSENTIAL DUTIES AND RESPONSIBILITIES Level Up! is RiseBoro Empowerment’s economic empowerment program, serving clients across the division by providing individualized and catered financial and career coaching services. The team works in tandem to ensure clients receive access to the services and programs that will enhance their household’s overall income and economic well-being. The Career Coach will provide workforce-related services to referred clients, including job readiness assessments, case management, and resource/program navigation and referrals. The Career Coach will also work collaboratively with the Level Up! team to implement job training and credentialing programs and trainings. They will work collaboratively with other programs within the divisions of RiseBoro to gain referrals, conduct workshops, outreach to community members, and assist households in increasing their financial stability. This Career Coach’s primary responsibility will be the Level Up! Sustainable Building Maintenance Workforce program, funded by NYSERDA. The program’s focus is training and placing 60 community members and upskilling 40 existing RiseBoro property management staff in energy-efficient building maintenance practices. They will be responsible for: + Receiving referrals of clients interested in career coaching and workforce development, with a focus on (but not limited to) careers in general maintenance (porters, handymen, and building superintendents). + Conducting robust outreach to recruit a minimum of 100 trainees (approx 60 community members and 40 RB existing workers). + Conducting intakes, assessments, and screenings of community members interested in RiseBoro services and training program-specific eligibility. + Setting goals and action plans with each referred client. + Providing job readiness soft skill workshops, assisting members with resume development, cover letters, mock interviews, and development of other job search tools and skills. + Conducting case management to assist clients in alleviating barriers to employment. + Following up with each client and holding regular check-ins to measure progress and outcomes; ensuring that program deliverables are being met. + Collaborating with contractors to schedule, support, and monitor on-site vocational training; provide on-site presence during all scheduled trainings. + Engaging the overall partner network, maintaining existing relationships, and pursuing additional opportunities as needed, with particular attention to career pathways that include credentialing, and significant work-related milestones. + Working with team and contracted partners to secure milestone verifications and achieve set KPIs; track other performance-related data as required by contract deliverables. + Assisting the other staff with reporting and resource development. + Maintaining a small adult workforce caseload to support Level Up! particularly during periods where training is not taking place. COMPETENCIES + Demonstrated professional experience in social services with a focus on workforce development preferred + Exceptional organization and process management skills, i.e., starting multi-step projects and seeing them through to completion + Ability to work independently and collaboratively as a team + Ability to lead and inspire with a positive attitude and an entrepreneurial spirit + Ability to think critically and problem-solve + Excellent verbal and written communication skills with the ability to conduct effective presentations as needed + Excellent interpersonal skills with the ability to maintain positive relationships with staff and external contacts; adaptable and flexible based on client and program needs + Ability to organize and prioritize workload to meet deadlines + Bilingual English/Spanish speaker strongly preferred + Dedication to continuous learning, improvement, and professional development + Commitment to RiseBoro’s mission, vision, and values + Ability to understand the concepts of institutional and structural racism/bias; ability to understand their impact on underserved and underrepresented communities + Demonstrated commitment to supporting communities that have experienced systemic oppression i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc. EDUCATION EXPERIENCE + Associate degree required + Bachelor’s Degree Preferred + A minimum of two (2) years of professional experience in social services with a focus on workforce development preferred Qualifications Equal Employment Opportunity (EEO)/Affirmative Action Policy Statement It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.